Steve Ritchie is the president and chief executive officer of Papa John’s International, Inc. He became president in July 2015 and CEO in January 2018. As per Wikipedia, in order to find out what was happening on the local level, he recently went on a tour of some of this pizza chain’s franchises. He said he wanted to personally hear from franchise owners, managers, and team members.
On this tour, Steve Ritchie wanted to know they felt about Papa John’s, what types of support they required, and how the company could do better in the future. He visited locations in Dallas, Chicago, Atlanta, Detroit, and Atlanta. He said that the people he met are the most important thing about the company and that without them the company wouldn’t even exist.
Many of the franchise owners told Steve Ritchie that their managers and team members are a part of their family. There was also talk of supporting local schools and nonprofits. Everyone cares about the community they work in because they are a part of it. He said that the teams often emphasized that they wanted to do their part to move Papa John’s forward.
Steve Ritchie Papa Johns said that what he most heard was passion and commitment about delivering a great experience to customers. He says that he is going to continue listening to these people as well as the customers of Papa John’s around the world. He is dedicated to doing whatever is needed to build a better company for everyone on the Papa John’s team and its customers.
On his crunchbase profile, it mentioned that Steve Ritchie has been a part of the Papa John’s team since May 1996. He worked his way up and eventually owned his own franchise location. He joined this company’s corporate headquarters in January 2002 when he became the director of operations. Other positions he held included senior vice president of global operations and global OST as well as chief operating officer.